Privacy Policy

Last updated: May 26, 2026

1. Information We Collect

Kavi AI Solutions ("we", "us", "our") collects information when you interact with our services, including:

• Call Data: When our AI voice agent handles inbound calls, we record and transcribe call audio for quality assurance, training, and service delivery. Recording is announced at the start of every call.
• Contact Information: Name, phone number, email address, and business details provided during setup or captured during calls.
• Usage Data: How you interact with our dashboard, website, and chatbot.
• Payment Information: Billing details processed securely through our payment processor. We do not store full credit card numbers.

2. How We Use Your Information

• Deliver and improve our AI voice agent and automation services
• Train and improve our AI models (call transcripts are anonymized)
• Send service-related communications, invoices, and support responses
• Comply with legal obligations

We do not use your call data for outbound marketing or telemarketing purposes. Our service answers inbound calls only — we do not make automated outbound calls.

3. Data Storage & Security

All call recordings and customer data are encrypted at rest (AES-256) and in transit (TLS 1.3). Data is stored on US-based servers.

Call recordings are retained for 90 days unless otherwise requested. You may request earlier deletion at any time by emailing [email protected].

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: ElevenLabs (voice synthesis), DeepSeek (AI processing) — each under their own privacy and security commitments
• Legal compliance: When required by law or to protect our rights

These providers process data solely on our instructions and may not use it for their own purposes.

5. Call Recording & Consent

Our AI voice agent announces at the start of every call: "This call may be recorded for quality and training purposes." This satisfies one-party consent requirements in 38 states. For two-party consent states (California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, Washington), continued participation after the announcement constitutes consent.

As a client using our service, it is your responsibility to ensure your own compliance with applicable call recording laws in your jurisdiction.

6. AI Disclosure

Callers interacting with our AI voice agent are informed that they are speaking with an AI system. The agent identifies itself as an AI assistant at the beginning of each conversation.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of data processing for non-essential purposes
• Receive a copy of your data in a portable format

To exercise these rights, contact us at [email protected]. We respond within 48 hours.

8. Cookies

We use essential cookies for authentication and service functionality. Analytics cookies are used only with your consent. You can manage cookie preferences at any time via the cookie banner on our website.

9. Third-Party Services

Our services integrate with third-party platforms including ElevenLabs, DeepSeek, and Google Calendar. Each platform has its own privacy policy governing data processing within their systems.

10. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us immediately.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be notified via email or through our dashboard.

12. Contact

Kavi AI Solutions
Email: [email protected]
Response time: within 48 hours